FAQ
Answers about privacy, features, and safety
Getting Started
What is TheraPal?+
TheraPal is a privacy-first mental wellness app with an AI chat companion, mood tracking, journaling, breathing exercises, sleep tools, and gentle habit tracking. It supports emotional wellbeing but is not a replacement for professional therapy.
Do I need an account?+
No. TheraPal has no login or signup. Your data stays on your device. You can start using the app immediately after download.
Which platforms are supported?+
TheraPal is built for Android (Expo / React Native). The Google Play listing will be linked on the Download page once published.
Which languages are available?+
English, Spanish, French, German, Portuguese, Dutch, and Arabic, with full RTL layout support for Arabic. The AI companion responds in your selected app language.
Privacy & Data
Where is my data stored?+
Chat history, journal entries, mood logs, habits, and preferences are stored locally on your device (SQLite). There is no TheraPal cloud account or cloud sync of your personal entries.
What leaves my device?+
Only messages you send to AI features (chat, optional journal insights, personalized reflections) are processed by our AI provider (via OpenRouter) to generate a response. Those messages are not stored on a TheraPal server. Subscription status is validated through Google Play and RevenueCat. Crash diagnostics may go to Sentry.
Can I export or delete my data?+
Yes. Settings includes Export My Data (JSON via the share sheet) and Delete All My Data (full local wipe). Uninstalling the app also removes local data.
Free vs Pro
What is free?+
Crisis resources, grounding (5-4-3-2-1), mood check-in, sleep wind-down basics, box breathing and 4-7-8, limited AI chat (5 messages/day, up to 3 conversations), limited journal entries and habits, and data export/delete.
What does Pro unlock?+
Unlimited AI chat, unlimited journals with AI insights, unlimited habits, personalized AI daily reflections, full mood/insights history, thought records, psychology dictionary, and the full breathing library.
Are crisis tools ever paywalled?+
Never. Crisis detection and resources are always free and accessible.
Safety & Crisis
Is TheraPal a therapist?+
No. TheraPal is an AI wellness companion. It does not provide medical diagnoses, prescribe medication, or replace licensed professional care.
What happens if I express thoughts of self-harm?+
TheraPal runs local risk detection and will surface calm, persistent crisis resources (local emergency guidance, crisis lines, and findahelpline.com). You can continue talking if you wish, but resources remain visible.
Where can I find help right now?+
If you are in immediate danger, contact local emergency services. For localized crisis lines, visit https://findahelpline.com.